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Shipping Information

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Shipping costs are now calculated while you place your order. If you encounter any problems, please let us know by contacting us.

SHIPPING SCHEDULE

We ship orders daily, Monday through Friday, except holidays. Orders are generally shipped within 2 business days of receipt of your order, which means, if you place your order on Monday, it should ship no later than Wednesday. If you place your order on Friday, Saturday or Sunday, it should ship no later than Tuesday. If we are out of anything on your order, we will advise you of the out-of-stock items and give you the option of shipping what we have, holding your order or cancelling it.

During the busy months of September through December, we try to maintain the same schedule; however, there are times, due to the volume of orders, that we can not meet the 2 business day turn-around, especially on Mondays when all of the weekend orders are processed. In this case, we normally process all orders within 3 days. If you are in need of your order on a specified date, please use the comments box on the billing information screen as you check out to advise us of your needs. We will do everything we can to accommodate your request.

NORMAL DELIVERY TIMES

To assist you in determining when to expect your order, we provide the normal number of days to your location on the shipping confirmation. As a general rule of thumb, you can use the map below to determine the number of shipping days required:

  • 1 day - Pink
  • 2 days - Blue
  • 3 days - Brown
  • 4 days - Green

It should also be noted that FedEx Ground delivers to residences on Tuesdays through Saturdays. As a result, even if you live in one of the states 4 days away, if you place your order by Monday, you should receive your order by Saturday.

HOW WE SHIP

We ship most of your orders via FedEx® Ground. Most of the winery equipment is too large and/or heavy for FedEx and is indicated as such in the online catalog. As soon as we ship your order, we will send you an email that informs you of the total amount charged to your credit card, the shipping costs and the tracking number(s).

Items that are too large and/or heavy for FedEx are shipped via either a common carrier or a dedicated shipper. Delivery terms will be FOB, Carrollton, TX, the Manufacturer’s plant, or any other point as defined in any FVW Supply sales order or sales quote. FVW Supply will in all cases use its best efforts to ship products in a timely way and per the Purchaser’s requests. FVW Supply, however, will not be responsible for any indemnification as a result of goods not arriving on time or in good condition. Delay in delivery does not give the Purchaser the right to cancel the order or to claim indemnification as a result of the delay. FVW Supply and its suppliers are responsible for the reasonably required packing and protection, depending upon the method of transportation, of items that are shipped.

Unless otherwise specified in writing by FVW Supply the purchaser is responsible for all aspects of transportation of the goods shipped to Purchaser. FVW Supply will arrange shipping, using its best efforts, but all aspects of transport including any transport insurance, if required, is the responsibility of Purchaser. It is the responsibility of the Purchaser to inspect goods on arrival and to notify and to report any damage or shortages and to make any claims to the shipper. No responsibility is accepted by FVW Supply for loss or damage to customer’s goods in transit to or from its premises, or for goods left in its possession. It is the purchaser’s responsibility to ensure that all goods are covered by adequate insurance. Unless stated otherwise in writing by FVW Supply, packaging, handling, crating and any delivery costs are not included in any prices or quotations.

CREDIT CARD CHARGES

Please note that we do not process credit card charges until your order actually ships. We try very hard to make sure we maintain an adequate number of each of our products in our inventory, but there will be times when we do not have items on hand that you order. If you place an order for any item that is out of stock we will contact you and inform you as to when you can expect to receive your items. At that point, you can choose to wait for your items or cancel your order. If you have multiple items on your order, we will also give you the option of allowing us to ship what we have and backorder the out of stock items or cancel them.

If we process credit card payments when an order is placed and an item is out of stock then you may be paying for something several weeks before you actually get it. This policy also prevents us from having to issue a refund if you decide to cancel your order for an item that is temporally out of stock. We just feel our way is better for you.

DAMAGED SHIPMENTS - FedEx Express and FedEx Ground Shipments

We insure all our shipments, so if you ever receive a damaged item, please follow the procedure below to get your replacement items:

  • Inspect the outside of the box. If you detect any damage to the outside of the box, save the packaging materials. If it contains juice that is leaking, place the entire box in a large plastic garbage bag. Place the bag in a location where if it leaks, it will not damage your floors or carpet.
  • Call us, immediately! 866-417-1114
  • We will make a determination as to whether to contact the shipper, or not.
  • If we decide to file a claim, we will contact the shipping company. Based on the request from the shipper, we will call you back and tell you whether to keep the damaged item or throw it away. In addition, we will arrange to have the shipper contact you to schedule a convenient time to inspect the package.

We will deal with the shipper, so you won't have to. Just be sure to save the shipping cartons for FedEx® Ground to examine, if need be.

We will replace your items, as soon as we can, regardless of the outcome of the claim.

DAMAGED SHIPMENTS - Shipments by Common Carrier

Unless otherwise specified in writing by FVW Supply the purchaser is responsible for all aspects of transportation of the goods shipped to Purchaser. FVW Supply will arrange shipping, using its best efforts, but all aspects of transport including any transport insurance, if required, is the responsibility of Purchaser. It is the responsibility of the Purchaser to inspect goods on arrival and to notify and to report any damage or shortages and to make any claims to the shipper. No responsibility is accepted by FVW Supply for loss or damage to customer’s goods in transit to or from its premises, or for goods left in its possession. It is the purchaser’s responsibility to ensure that all goods are covered by adequate insurance. Unless stated otherwise in writing by FVW Supply, packaging, handling, crating and any delivery costs are not included in any prices or quotations.


 

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