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Customer Feedback

 

We recognize you can purchase your home wine making and home brew supplies all over the internet, but we want you to shop here! To reach that goal, we offer competive pricing and no profit on shipping; however, we do not feel that is enough to get you to come back, time and time again. The difference maker has to be customer service! Whether you place a big order, small order or just need assistance, service is our #1 goal.

In an effort to demonstrate our committment to service, we will post emails from our customers. We will post emails that make us proud and emails that make us want to perform better. If you have any comments regarding our service, we would like to hear them. Send them to winemaster@finevinewines.com.

Below are some of the emails we have received so far:

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2/12/2013
George,
I just want to thank you and your employees for making the ordering of supplies and wine so easy. Great job on customer relations.
John - GA
 
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2/10/2013
George:
I appreciate the help through the process of making my first wine kit. The bottles look spectacular and I hope that in a month when we can sample our first bottle that it tastes as good as it looks. Thank you,
Jeff - ME
 
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1/10/2013
Oh, thanks so much for the encouragement, I know I made a mistake, just hope I don't have to throw it out. Thanks again and also for your being so honest regarding the first email regarding the bill, it was higher than we spoke about and it is now what you told me. Business people that stand by their word are few and I admire your honesty. You will have much success in your business if not already....
Jeanette - FL
 
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1/2/2013
Thank you so much, you make doing business EASY!
Janet - NV
 
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12/31/2012
George,
I just wanted to tell you that we tried out the gravity bottle filler I bought from you earlier this month. Your wife was right, this really is one of the best wine toys I have gotten so far. Thank you for carrying such a complete selection of wine and accessories, you definitely have a new repeat customer! Happy New Year,
Patricia - GA
 
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12/27/2012
Thank you, for correcting it so easily I look forward to getting to make our first batch! Your customer service has been outstanding, you will certainly have my business as long as we are making wine.
Jared - TX
 
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12/5/2012
I have just got home from Kansas and went through my order .I am well pleased with your packing and care on each piece . I wish other people were as careful with their shipping. Also your prices are great.
David - TN
 
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11/23/2012
George,
Once again thank you very much. I appreciate your attention to my questions. Excellent service by the way on the recent order I made.
Jim - OR
 
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11/1/2012
I ordered 3 quarts of the Super Klere chemicals from George. If you've ordered from him at Fine Vine Wines you know you always got a bushel of packing peanuts also. He always over compensated for the safe arrival of products. Well let me tell you nothing has changed except for no more packing peanuts. These three bottles were triple boxed. Once I pulled them out of the third box, each plastic bottle was wrapped super tight in bubble wrap. I would have put this shipment up against any natural disaster except fire. Again nothing has changed, George you're a class act!
Dan - PA
 
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10/30/2012
Hi George
I just thought I would drop you a note that my Mosti Impressions Amarone arrived today. Thanks for the fast service. I also wanted you to know my wife and I have declared you our newest best friend, thanks to the use of bubble wrap in place of the beans. What an upgrade! I no longer have to listen to the complaints because, no matter how I try, I can never get all the beans from the floor. We are both happy campers. Thanks for all you do for the home wine making hobbyists. You enhance the experience with your knowledge and service.
Roger - CO
 
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10/18/2012
I just received four wine kits from you and many kudos on your new packaging. They not only survived the Fed-Ex experience there was no Styrofoam penuts to deal with. I look forward to many years of business with you.
SK - WI
 
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9/28/2012
I recently purchased a relatively large start up kegging system. I wrote an email requesting help and prices. Derrick called with a few follow up questions and promptly had a quote for me. We had spoken a couple of times by phone to answer my questions and to put the final touches on my order. Each time Derrick was courteous, professional and treated me as if we had been friends forever. I own three businesses and it is extremely hard to find good employees, it is near impossible to find exceptional employes such as Derrick. He truly is an asset to Fine Vines. On another note your store is outstanding. Well lite, open, stocked and staffed with true professionals. I can't believe I ever did business elsewhere.
Chris - TX
 
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9/12/2012
Thank you George for getting back to me about my credit card. No worries then. You are truly a model of excellent customer service.
Rich - CO
 
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8/23/2012
Thank you both! I appreciate the response and great service I get from FVW. Top notch! Good to know this isn't a major issue. I'm young in this winemaking game and this is the nicest kit I've done so far. I'd hate to have messed it up.
Jim - VA
 
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8/22/2012
NO PROBLEMO GEORGE.
THANK YOU FOR BEING SUCH A WONDERFUL COMPANY TO DO BUSINESS WITH. YOU HAVE A GREAT EMPLOYEE SUPPORT ALSO. ONE HAPPY CAMPER !
John - WA
 
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8/10/2012
George,
The old vine Cabernet Sauvignon I purchased last month looks and smells fantastic. I won't be trying it until the fall but the quality looks great. So.....I just ordered the Merlot too. The pump to eliminate gas was a good suggestion and appears to have solved the problem. Thanks again for your help and wisdom!!
Nick - FL
 
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7/18/2012
I hope you’re enjoying your new location. You guys are a pleasure to deal with and you deserve all the success!
Mike - MO
 
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6/26/2012
Thanks, that is why I purchase my supplies from you. I know you will take care of any issues. Thanks again,
Scott - NE
 
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6/8/2012
Thank you so much George. I rarely see customer service as excellent as you have provided!!!!
Tanya - Texas
 
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4/27/2012
I just received your receipt 5 hours after ordering on line with your fine store. I live in Florida and had been doing business with a store in Florida. Your service is just what one would expect out of a first class operation. I do appreciate it. It is a good shot from Texas to Florida. The shipping rates are reasonable and right on the money instead of being inflated like others do. You have a customer for life as others have said.
Bruce - FL
 
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3/26/2012
Hi George,
Many thanks! I appreciate your policy. You now have a loyal customer. By the way, I found your DVD most informative.
John - WA
 
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3/9/2012
George,
Just wanted to say I love your website. I heard about you from the wine making talk forum. My girl friend Gina and I just placed an order with you to get started making wine. We have watched your videos about making wine and want to give it a try. Glad to know a shop like yours is available for questions.
Brian - GA
 
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3/6/2012
George,
What a wonderful policy. It is such a joy to do business with y'all. Your staff does an excellent job in making the customer feel satisfied.
Lyndon - GA
 
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3/2/2012
Hi George ;
First I would like to say thank you for the fast shipping,wow I was not expecting it that fast, We just retired and are looking for a new hobby,and wine making looks like it. We really liked your video,s on your web site, We looked at a lot of different site's and your's was very informative for the beginner,s like us. I may be getting back to you with question,s after we get our kit and get started? We will be ordering more supply's from you in the future !!!
Dean & Mary - TN
 
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2/26/2012
George
You're the man!!!! Thanks for checking my 6.... I shouldn't taste test my wine before I get on line to order. With service like this, I'll be ordering all my supplies from you in the future. Have a good week.
Dave - AL
 
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2/24/2012
Thank you so much. that helped me out a lot. I have a guy that is thinking about ordering a kit (equip and all) i will definitely be sending him to you thanks again
travis - TX
 
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2/24/2012
Hi,
Just a quick message to confirm delivery of shipment # 115230. The delivery arrived earlier this week and I just finished comparing the invoice to received merchandise. Thank you so much for a worry free order and quick delivery. I am looking forward to a productive relationship.
S.M. - CA
 
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1/22/2012
George,
The package arrived on Saturday, Jan 21st, and the wine kit was in great shape. Thank you for the quick turnaround, and the great service!
Phil - KS
 
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1/21/2012
Awesome. Thanks. I appreciate your getting back to me. You & your staff really helped me get started in this hobby a few years ago & have been helpful since. Just referred a newbie for the purpose of getting equipment & I believe she placed an order. Thanks again.
Rich - PA
 
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1/12/2012
George,
I received my shipment today. Thanks for the prompt shipment, and also thanks for the explanation of the shipping difference. Everything looked great when I received it. You have made a new customer! I may not order a whole lot, but I WILL be ordering more from you because of the prompt and courteous service I received. Thanks again.
Bob - TX
 
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12/13/2011
Did a Bing search. Many sites had what I was looking for, Your site had many, many interesting and informative videos. I am very impressed with your site and information offered and chose to order from you because of it. Nice job on the video info. That is why I openned an account and ordered from you.
Kenn - OH
 
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12/1/2011
Thank you, George!
You always treat me outstanding!
Jay - MO
 
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10/24/2011
Thanks George!
I appreciate the help and the way you conduct your business. As long as I'm brewing wine…know that your shop is my first choice.
Ruan - WY
 
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10/11/2011
Wow that is a really fast response. Thank you for getting back to me so quickly. I was trying to find that out on the web site but couldn't find it. Thanks again for the fast shipping and responses.
Leann - WA
 
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10/8/2011
Thanks for the quick reply. Your the best.
Bob - OH
 
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9/29/2011
George,
That will work for me. Thanks for all your help. I have only bought from your shop because of the selection and customer service.
Mark - KY
 
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9/22/2011
Thank you very much! You certainly live up to your high reputation for service and value.
Joe - MN
 
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9/16/2011
Geo.
Received shipping confirmation and order summary today. I'm very pleased with the total cost; I don't deserve your kindnesses. With real thanks,
Kent - AZ
 
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9/5/2011
George,
I heard that! I'll place the order tomorrow. Have a great Labor Day Monday. You folks do good work.
Stan - MI
 
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8/20/2011
Thanks. I knew that I count on you going the right. Your products are always the best. This is my 3rd year making muscadine wine and I have enjoyed this learning experiecne and your company has been a big help.
Fred - SC
 
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8/15/2011
Dear Sir,
Thank you for taking the time and effort to make those wine making videos, they are an invaluable resource for the wine making novice. Great Job!! Thanks again,
Nick - MI
 
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8/13/2011
George,
Thank you George ,love doing business with you. My orders are processed so quickly.
Frank - TX
 
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8/9/2011
George,
I wanted to send you and your crew a big thanks for all of your help in making my first batch of Peach Chardonnay. It turned out excellent! Your step-by-step videos helped immensley. Next on my list to tackle is Strawberry Riesling. Thanks again for all you guys do.
Sam - TX
 
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8/5/2011
Great! Thanks very much for the quick response! This is very helpful.
Joy -
 
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8/4/2011
George,
Hi George, thank you for the timely note. I have just submitted the order. Appreciate your extra follow up and attention to detail. Best wishes,
Marie - AZ
 
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8/3/2011
George,
Thanks for the note. I can wait for the liquid malo until mid-next week. BTW- Love your website. Best in the nation in my humble opinion. Even though you're in Texas (and I'm in Raleigh) you're my "go to" site. Just thought you'd like to know. Regards,
Tim - NC
 
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7/28/2011
George,
Thank you for the prompt response. I have been making wine at home for several years now, but this was my first order on-line with your company. I will be sure to recommend you to my friends. Thanks again!
Tom - KS
 
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7/13/2011
George,
Really appreicate your help with getting the replacement tempranillo crushed grape pack from CC. Look forward to being able to ferment, but I have 4 in process right now, so it will be in the next round. Just reviewing my records and I've been shopping with you since 02/07. How time flies. Your customer service is a big plus to me and I want you to know that it is a big reason for my loyalty!!! Look forward to the next 4+ years!!! Cheers,
John - TX
 
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7/9/2011
Mr. Cornelius:
Thanks again. You really saved my harvest!! It is reassuring to know that there people out there who are willing to take the time and effort to assist when someone needs the help.
Patrick - TX
 
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6/30/2011
George,
Thank you for the informative update. Just wanted to be sure. Your description lives up to feed back from the members of Wine Making Talk.
Greg - MI
 
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6/25/2011
Hello:
I received my order today. I would like to thank Joseph for his help on my order. I appreciate your service and will order again.
Sincerely, Andres - UT
 
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6/17/2011
Hello,
I spoke with Joseph this morning about the problem I was having with my Aus. Bush Vine Grenache. I went to DE and purchased the Lalvin EC-1118 and followed his instructions to the letter... I was bubbling/fermenting within 30 minutes of adding the yeasty brew! Thank you for your knowledge and expertise.
Brenda - NJ
 
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6/17/2011
Hi George,
Thank you so much for the great work on this. It's a pleasure doing business with you. Thank you again & hope you have a wonderful weekend.
Marie - AZ
 
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6/2/2011
George,
I just wanted to say, thank you very much for all you and Brian do for us fellow Home Brewers. Since I live in the DFW area, my wife and I are in your store constantly. You always make us feel welcome, your store is always clean and in order, just a top notch organization. Your prices are more than fair, and we appreciate it more then you will ever know. Keep up the good work, and once again thank you...
Mike - TX
 
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5/3/2011
Hi George,
For Christmas my wife bought me a my wine starter package and then I subsequently bought the Mosti Mondiale Gewurztraminer kit. Along the way I've emailed you my questions and you provided me unlimited support. My wine was bottled a couple of weeks ago and all appears to be a success. Hooray!!!! All of the various steps went without a hitch and I can't tell you how helpful your videos were along the way (I think I have a couple memorized Great job!!!! Again, our experiment was an absolute success. You were a joy to purchase from and work with. I will recommend everything about you and your store to any of my friends who partake in our wine either as gifts or as tasting. Long live George and The Winemaker's Toystore.....
Dennis - PA
 
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4/20/2011
As I just finished contacting a vendor regarding their poor service, I realized I haven't thanked you for your great service. Although I've only ordered a few times from you thus far, every order has been filled perfectly and promptly, and any time there has been a question, I have been contacted immediately. Please pass my thanks to all your staff, and great job to all of you! You will continue to get my business.
Chris - TX
 
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4/16/2011
George,
No need to apologize, I didn't doubt y'all, and I GREATLY appreciate your prompt response. And, as I said, bulk ageing is a good thing. In fact I'm sure you don't remember the conversation on a previous order I made and talked to you about bulk ageing the Gewürztraminer I had purchased........... well we are drinking it as I type........ WOW......... thanks for you advice and the wine is awesome. In fact, come to Wyoming and have a glass. Thanks for the customer service you provide I look forward to do much more business with you.
Butch - WY
 
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4/4/2011
Hi George,
Just wanted you to know the Tan'cor Grand Cru article was very informative. I have some and was planning to use it in some Marquette wine I'm making. A friend recommended it for the mouth feel. Your article was timely and would enjoy seeing more like it. A thanks agin for good prices and good information.
Marc - NE
 
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4/3/2011
We had the good fortune to speak on the phone a few years ago and you recommended the Rio Grande Rojo, "a bold in your face" red, if I recall your words correctly. None-the-less, you dun good! It was an excellent wine and I do have a few bottles in reserve. (It is off limits to my 22 year old granddaughter.) I started making wines some 10-15 years ago. Of all the wines in my 200+ bottle collection I think those kits that include skins, raisins or solid grape ingredients make the better product. So again I'm seeking your expertise and recommendations. I'm partial to Cabs and blends.
Bill - NM
 
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3/10/2011
Hi,
I just wanted to say thanks for the good service. I just placed my first order with you...it wasn't big, just 300 corks, but it was shipped promptly and I'm very impressed by the quality. You can count on me as a return customer!
Jim - MI
 
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2/11/2011
That's awesome George. Thank you for the clarification. I appreciate the personal response I get from you. I look forward to years of patronage with Fine Vine Wines.
Michael - NH
 
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1/11/2011
George,
Thank you so much for your response and for your more-than-fair treatment of this situation. I greatly appreciate the service and product you provide and continue to recommend you to my friends who are considering starting the hobby. You have my business for years to come. I will use that coupon next month. Thanks again
Roger - CO
 
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8/5/2001
Great! Thanks very much for the quick response! This is very helpful.
Joy -
 

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