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Customer Feedback

Below are some of the emails we have received:

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04/09/10

George,
Thank you for your assistance.

I greatly appreciate this kind off customer service. WOW! I'm not used to this. My friend was right. He has been very happy ordering from you, participates on your forum and mentioned I should give you a try.

Regards,

Gisela - Virginia

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03/29/2010

No it's fine.  I want to keep this order current.  I just had a bad day, so thanks for dealing with a cranky customer!

John – Missouri

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03/24/2010

Thanks George.

I appreciate the coupon - although I would have continued to order from you anyway.  Love your customer service, web site and all (especially the finished product!).

Kristin – Georgia

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03/12/2010

Mr Cornelius

Thank you so much for your assistance!! I don't think anyone can beat your customer service.....and I do look forward to doing business with you in the future. I'm excited to get back on track with my wine.....and to start more!!

I hope you have a wonderful weekend.....

Sincerely Mike – Washington

****************************************************3/3/2010

Today I came across your 17 lesson you-tube series on wine making.  I rec'd a kit for my birthday in Jan of this year.  It came VERY incomplete.  The store my wife purchased it from was NOT helpful.. They told me that it was self-explanatory once I opened the box of juice.  NOT!!  I am doing a red zinfandel. 

I was able to sanitize all the primary fermentation parts and utensils properly.  I am now ready, (in three days) to go to secondary.
THANK GOD I came across your series! 

I had planned on trying wine making once all my home building projects were done.  I guess she couldn't wait for that.  But I'm close to retiring so, what ever--.
THANX 
Doug – Washington

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2/22/2010

Thanks George.  I really appreciate that.  Even though you are a long way from Ohio I keep shopping with you because you always take care of your customers.  There are a few places around here to buy wine kits but your prices are very competitive even with the additional cost of the shipping and your selection is better than I have seen anywhere else.  Thanks again George.

Adam – Ohio

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1/22/2010

George,

Thank you very much for taking care of this and accidents happen. What matters is, what takes place after the accident. True to your word and everyone else I have communicated with, you still provide exceptional service.

Thank you,
Jason – Washington

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01/08/2010

George,

I've been to your store a couple of times, but have just gotten onto your website. It is very well organized and hard to move away from! There are a lot of "big" companies that aren't near as good as this one. Also, the videos are very good - probably the way Bob Villa got started :)

Monte – Texas

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Comments from 2009

Comments from 2008

Comments from 2007

Comments from 2006

Comments from 2005

Comments from 2004

Comments from 2003

 

 
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