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Customer Feedback

Below are some of the emails we received in 2007:

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12/22/07

Thanks so much.  You have wonderful service. The order arrived the next day at 2:00.  Also your prices are right.
 
Thanks again,

Don - Texas

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12/15/07

I have been an avid consumer and student of wine for 27 years, and I swore for many years I would never make wine.  After dabbling and helping friends off and on, I became a full fledged winemaker this past vintage.  I joined a group of three other guys who had no technical skills whatsoever, and I am excited about the first batch I have had an opportunity work on from the beginning ( 1 ton of Lodi Cab, about 128 gallons.)

I never imagined making wines from kits. In fact, I had no idea that kits for making premium wines existed.  I was doing some research on the internet because we were talking about making some white wines next vintage, and I knew that we would have different issues to deal with.  That led to forums, where I learned about kits, and I began looking at various internet vendors.  That led me to your site, and in the meantime I was fascinated by the diversity and quality of kits that are available.  We have three whites from you on deck, in the first stage of clarification.

I must say that I continue to be impressed with your business and web site.  Your web site is easy to navigate and use.  Your discount incentives are well thought out.  I still browse other on line suppliers and your business model is hard to beat.  Though we have never communicated directly until now, your customer service is terrific.  Your providing free labels for the kits is a really nice touch.  I am one kit away from your $500 club discount, and I assure you I will never order less than $140 worth at a time to get the 10% discount.

My partners and I will be making 300 +/- gallons of grape wine annually, but I am excited to be getting into kits and making wines from other parts of the world.  I would never have predicted that I would be purchasing winemaking supplies from Texas, but life is full of interesting twists.

Thomas -California

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12/12/07

I just ordered my second batch (Merlot) because the first turned out so well (Cabernet Merlot). Got lots of compliments on the quality of the finished wine and it was very easy to make following your included instructions. Can't wait to get started on the new wine!

Richard - Illinois

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11/16/07

I can't thank you enough George.  I highly recommend my friends and family to use your site in the future....you've been great!  Thank You!

Kathy - Michigan

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11/03/07

Just wanted to let you know your online ordering and web site are easy to search and order from. It is actually a pleasure to find a website that is simple.

Rick - Virginia

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10/30/07

I just want to tell you how nice it is to do business with your company.  In addition to a great website with outstanding selection, regular emails kept me up to date on the status of my order.  As far as "e-commerce," you guys have it nailed down.   As if that is not enough, I called your store on two occasions and found you and your brother to be helpful and knowledgeable.  I can not say enough good things about your business...I live in Pennsylvania and will continue to buy products from you in Texas.  I am new to wine making and expect a long relationship with The Wine Makers Toy Store as I perfect my craft.  Thank you again for being there and providing extraordinary service in everything you do!

David - Pennsylvania

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10/25/07

George,

Thank you and with that kind of customer service, I will indeed buy more
wine kits from you!

You are correct, I did not know about the moving sale.  I could not get the
wine kits locally so I did a search on the internet and found yours.  We
live in beautiful northern MN and make a lot of wine, mostly local berry wines (our wild blueberry and june berry are my favorites) but we do like to supplement due to the time the berry wines take to mature.

Again, I appreciate the customer service!

Kim - Minnesota

 

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09/07/07

George,

Wow, I'm surprised at how fast you shipped it! I ordered it in the morning, and shipped out this afternoon that's wonderful. Thank you for shipping it out and doing the labels, looking forward to seeing them.

Jeffrey - Florida

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09/06/07

Hey there George,

I just bottled my first wine from 6# of last season's scuppernongs that I had thrown in the freezer. I only corked two 750 ml bottles and a 10 oz taster, which I shared with my neighbor (the grower). I've already got 30# in the freezer and based on this batch I think I'll be picking more. I think it's pretty good. Going only on taste, of course. I owe it all to you, George, for your excellent advise and hand holding when I thought I'd done something wrong. It's a beautiful clear, amber color, and it didn't referment when I added the cinnamon & clove sugar syrup. Next time I will not use ground cinnamon and...I didn't sanitize my corks - should I uncork and recork or is the 5% alcohol good for something besides drinking? I'll be putting in my order for labels in a day or two. Thanks again.

Cheryl - Florida

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09/02/07

George:
 
Just wanted to thank you for the great communications and quick delivery of the Vitner's wine kit!
It was a great experience and I will be back in the future...
 
Wendy - Colorado

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08/31/07

Yes you guys do things very different, I realy like the way you do business very much.  I appreciate everything, It is always nice to receive confirmation when things ship, when things won't ship, now all I need to do is find a good vendor form my beer supplies.

Thanks,

Chris - Connecticutt

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08/31/07

Hi George,I very much appreciate the phone call you made in reference to my last order. I was not altogether surprised, however. Your site is the best I have found. Your prices are competitive, your product descriptions include how much to add for 1 gallon batches. Most only give the amounts for a 5 or 6 gallon carboy. Excellent. As a retired businessman I appreciate the care taken in packaging of orders.

It is easy to sense that yours is a service and customer oriented business and this I applaud. In fact, in information and tutortorials you have captured and implemented the spirit of giving. It truly is more fun to give than to receive. You and your company and Nico with his videos help make my newfound hobby of winemaking seem like a large happy family endeavor.

Harry - Louisiana

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07/31/07

I placed an order today.  I was going to get the bottles and carboys from another store.  I called and talked with Mark.  He didn't intimidate me by making fun of my limited knowlege.  In fact he spoke to me on my level without judgement.  Because of this I ordered the bottles and carboys from you as well.  Your brother Mark has earned my loyalty as a customer.  I will shop first at Fine Vine Wines and will only buy elsewhere when you do not sell the product or a comparable one.  Thanks for treating me right! 
 
Your new and loyal customer
 
Eric - Kentucky

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06/14/07

Hi George,

Other than the wedding visiting your shop was the high point of our trip to Texas.  It was terrific to meet you and your brother.  The wedding libations were a tremendous success.  Thank you so much for all your help.  I look forward to making the new wines I purchased from you.

Frankie - Alabama

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06/09/07

Hello George,
 
I received my wine kit as scheduled and intact. I could hardly wait to get it home and open it up. I started the fermentation process today (Saturday 6/9) but I was dragging my feet. Since this is my first attempt, I guess I was a little apprehensive because I don't want to screw it up.
 
I wanted to comment on your website. Thank you for all the wonderful information. Very informative!
 
I'll be sure to contact you if I have any questions and to let you know how my first attempt turned out.  I can hardly wait to try it, but I guess I'll have to be patient!
 

Thank you again

Valarie - California

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06/07/07

George,
 
Just letting you know that we used the replacement bottler you sent us and it works fine.
 
We had to adjust the rubber "washer " on the bottom because it would leak once it stopped after the bottle was full.This only took a minute to fix then away we went.
 
Thank you for the awsome customer service!!

Todd & Kay - Wisconsin

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06/07/07

Thank you so much I really appreciate it. 

Thanks for the great service, I will be purchasing all my supplies through you from now on.

Respectfully,

Ryan - Florida

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05/29/07

George,
 
I understand that Karen spoke w/ you today about an order - Just a reminder, I did not get the 30 - metallic green shrink capsules from the last order. Please include in Karen's shipment.
 
Also, thanks for the feedback on the kits I had questions on. I'm anxious to see how the all juice turn out. I should know something later in the summer. I'm also going to have to try the Granbarolo soon - sounds delicious!
 
Once again - happy Annv.
 
John - Texas

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05/29/07

Thanks, George.  It's always a pleasure to do business with you gentlemen.

Dan - Virginia

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05/28/07

Received my first order from you folks. Complete, well-packed, and amazingly fast! Great job!

Now the question- in your "Wine Making Tutorial" you mention K-Meta as a sanitizer. I've searched your web page and can't find it. Is it available through you?

Thanks

Howard - California

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05/25/07

George:

Wanted to let you know that I got my recent order today and everything arrived in perfect shape.  I'm really looking forward to trying the Super Tuscan.  Again, just wanted to let you know what a great job you do for your customers.

Dennis (aka redwineleo) - Nebraska

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05/14/07

Your wonderful!  I love your web-site and will continue to use your company as I progress.  Thanks for your help!!!

Janet - Idaho

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04/01/07

George,

Hi.  Keep up the good work with a great web site and place to buy wine making kits and supplies.  I like the increasing selection of Mosti Mondiale kits - I'm looking forward to trying more of them.  I think I just qualified for the FVW growers club after my order today.  You've already got great prices, and with the FVW GC and multi kit discounts it keeps getting better.

Anyway, one thing I can think of when adding the info to be printed on the free wine labels with a wine kit purchase is that you only get one shot to enter it.  It would be nice to have a review button for the text you entered, probably on the shopping cart screen.  Maybe it is just me, but every time I enter info for a label, by the time I get to the shopping cart screen I'm wondering if I put all my info in correctly.  Did I spell Zinfandel correctly, or did I capitalize things where I wanted them?  It would be nice to have one last look what I typed in for the labels before hitting the confirm/send order button.

Just a thought...

Again, keep up the good work!

Thanks,

Rod - Wisconsin

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George,

This is not a complaint letter nor is there anything wrong!

I just wanted to say it's been a pleasure to be a part of your web site forum. The small amount of time I have gotten to know everyone on the forum has been somewhat of a stress relief for me.

As a Food Inspector, you don't have many friends, you are considered the enemy, and the long, long, long hours keep you isolated from life! People are nice, (some of them), to your face, but you know down deep it is just a front to make sure things go right, otherwise they get the boss on their shoulders. Even being the nice inspector you become the (bi*tch) inspector, so no matter if you are nice or that strict inspector, you still are the enemy! Oh, yes there are a few that become you're "true" friend, but you still beware!

The reason for this letter, is when I received the labels by mistake for Jeff and Stef for their wine kit; I sent a short letter letting them know why the labels were being sent from Nebraska, and apologizing to them if it caused any inconvenience to them at all.  I received a Thank You card from them today! What a surprise, it was a nice needed feeling! They were just first trying the Mosti Mondiale brand, and had 15 small batches of wine going.

So, you see, even though it was a mistake, It brought a nice feeling of kindness to another in which needed a pick me up after a long week of (Help).  So, the chain of happenings are for a reason, whether it was a small error in ones part or just a simple jester from another.  Your business has touched people from across the states and then some. Be proud of yourself and business! It gives more to others than you can imagine.

Thanks,

Janet - Nebraska

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03/02/07

Hi George,

I wanted to follow up with you on my wine problem. It was exactly as you had stated, secondary fermentation in the bottle. I had not experienced this in the previous 3 years and did not know what to do. In the past I had never used yeast or and stabilizers only allowing the wine to take it's natural course, and it was always fine.

I checked the SG and it was as you had stated 1.010. I allowed the wine to finish the fermentation, checked the SG again and it was .994. I added the stabilizers and tasted it before rebottling and it had changed radically.

Thanks again for your help in saving the remainder of the wine.

Best regards,

Julius - New York

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2/15/2007

George,

thank you for the email, I look forward to a long healthy wine relationship. I've brewed my own beer for several years and I'd like to take the next step and work with wine.

Dave - Illinois

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2/15/2007

Thanks George!

The order has been placed.  It should keep me busy for a couple of months.

I appreciate your hard work to make this hobby affordable and all the information that you make available on your website and discussion forum. You and your team are great and I look forward to being a long-term customer.

Regards,
Mike - Iowa

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2/14/2007

Thanks George!

Love your website site! I had no idea you were local till I got the package from you.

I referred your site over to some friends. I will also be stopping by your store soon!

Cindy - Texas

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2/14/2007

Morning George,

I am almost up to full production!  I thought you would get a chuckle out of this. I have eight batches in process now with the total capacity of nine. My wife thinks that I am nuts. Looking forward to Winefest.

Tommy - Texas

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2/13/2007

George, 

I thought it was too good to be true for you to still have some inventory. I just opened a bottle this weekend of the WE LH Vidal that I bottled in December. It already has a great deal of complexity & bouquet. What a shame it's discontinued.
 
While I've got your ear, I'd like to compliment you on the Fine Wines Forum. I've found it very informative and the participants to be very helpful. Not snobbish  --just plain folks sharing a common passion!
 

Thanks, Bonnie - Indiana

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2/9/2007

Again, thank you for the quick response. I will experiment with the cubes, and your recommendations will be very helpful!

Bob - Unknown

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2/7/2007

Thanks George,

This is my initial try at making wine.  I purchased my starter kit before I found your site and the forum you run.  Going forward I will be making all my purchases with you.

Thanks for your help.
Great message board.  It is a very helpful bunch.

Jeffrey - New York

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