Home

$9.99 Per Box Shipping

Some Exclusions Apply

Phone

 

 
  Login Issues Server Issues Wish Lists  
Home

Store Location/Hours

Browse By Category

Specials
Commercial Equipment
Starter Packages
Wine Kits
Beer Kits
Wine Ingredients & Additives
Beer Ingredients & Additives
Equipment
Supplies
Wine Kits by Varietal/Style
Gift Certificates

Browse Our Store

Newsletters
Customer Feedback
Wine Making Videos
Guide to Selecting a Wine Kit
FVW Grower's Club
Glossary
Local Events
Local Wineries and Vineyards
FAQS and Tips
Recipes
Site Map
Positive SSL
Customer Feedback

Below are some of the emails we received in 2006:

******************************************************

12/29/06

George, How did you do that?? I no sooner got off the phone talking to you this morning and the wine was perfectly clear right to the bottom of the carboy. You are THE MAN. Happy New Year.

Jesse - Massachusetts

******************************************************

12/27/06

Hello George,
    Thank you. My shopping experience with you has been fantastic. Your customer service and assistance is greatly appreciated.

Matt - New York

******************************************************

12/26/06

Merry Christmas George and the rest for the Fine Vine staff,

            I just wanted to say Thank you. My Mom called and ordered some equipment from you for my Christmas present. She said the person that answered the phone (the packer, it was not you) was extremely friendly and helpful. My mom is elderly and not familiar with this equipment or process so I am sure she had a lot of questions.

I have witnessed that many companies do not have the patience to deal with the slower thought process of the elderly and I really appreciate the time your staff spent with her. It further convinces me that Fine Vine Wines is an exceptional company and you should all be proud of the work you do.

            I cannot wait to use my vinator and my bottle tree, I think it will make the process easier but I am sure I will have questions. Talk to you soon

Happy New Year

Cindy Jo - New Jersey

******************************************************

12/23/06

Thanks for such great service I place my order on Friday and received it in Saturday now that’s service I am very impressed keep up the great work.

Your customer,

Mark - Texas

******************************************************

12/23/06

sorry sent last one too early I was not done typing yet . but anyway yes they look perfect and thank you for sending a proof . Approxamately how long to manufacture and ship and can I bump up the shipping service level if needed?

Once Again, Thank YOU

Ray - New Jersey

******************************************************

12/22/06

I got my order in and the packaging was suberb.  Thanks alot.

I did not recieve the tutorial or the brochure and was wondering if that would be a problem to send.

Richard - Kentucky

******************************************************

12/18/06

George  Thank You for the Holiday Greetings , I will gladly wait for the Port kit that I ordered. I also wish you a Very Merry Xmas and a Happy New Year.

Thanks again Steve - Iowa

******************************************************

12/17/06

George,

Your order arrived safely and was complete. Not a dent in the box. I've just mixed all of the ingredients of the black currant fruit mix and will let the must sit for a while; I will follow the yeast package instructions faithfully and add it later.

My grandfather grew his own black currants and made a delicious wine that I grew up on. I hope that this batch will approach it. Of course, it was aged 15-20 years before I had my first taste (probably around age 5). It was usually well oxidized as it would sit in a merely stoppered decanter between the special occasions when we had it.

I would give you 5 stars on your service, but since I ordered it direct I will have to tell you. Or is there someplace on the net that I could make a comment about your service?

Thanks again.

Tom - North Carolina

******************************************************

12/15/06

George,

I received my package today.  Thank you very for using your best judgement concerning FedEx.  As I told you, I receive FedEx mail from home on a regular basis but it has always been in the envelope form and I didn't realize that the package would cost that much. I like the way you package and your discreteness in the content label.  Thanks again for looking out for me (us). I can't wait to try your selection.

Sincerely,

Dennis - Iraq

******************************************************

11/20/06

Thank you. I appreciate you taking the time to help me out. There's nothing like good customer service! I'll place my order soon.

Richard - Illinois

******************************************************

11/20/06

George thank you very much for the great customer service you have provided.  It is much appreciated after the situation that occurred.  I look forward to doing more business with you in the near future.

Thanks again and have a Happy Holiday

Steve - Missouri

******************************************************

11/17/06

THANK YOU!!!!Great doing business with you. I'll certainly pass your companyname along to friends.

Royce - Texas

******************************************************

11/10/06

Thanks George....... You are a wonderful wine merchant!!

Libby - Texas

******************************************************

10/18/06

George,

Thank you for your phenomenal customer service. I'll be placing a new order soon for the Limited Editions and some other's - also a floor corker. It looks as if I'm hooked......!

Mike - California

******************************************************

09/15/06

George,

Thanks!  Will do. And I know where I will be doing business for all of my wine making needs.  It is refreshing in today's world to be treated with such good customer service.

Again Thanks,

Don - North Carolina

******************************************************

09/15/06

Thanks George,

I will be anxiously awaiting to see the wine kit in the mail.  Since I have decided to try making wine, I have been doing a lot of comparison shopping between stores and I picked your shop based upon the responsiveness of your message board.  I originally wanted to get an RJ Spagnols kit, and I was going to buy from a competitor based upon your exclusive tie to Winexpert.  Since this will be my first time making wine I eventually came to the realization that customer support is more important to me than product line.

Your message board made a customer out of me, and I commend you on your business.

Thanks again.

Gage - California

******************************************************

09/15/06

Thanks, George!  I had ordered some root beer extract from you a while back, and I realized I didn't have any champagne yeast.  And with apple cider about to be pressed, I needed some yeast for that as well.  I appreciate the timely service.
 
Jevin - Ohio

******************************************************

09/13/06

George:

Thanks so much.  I am really unaccustomed to such personal attention from a retailer!  I am impressed and I really appreciate it!

Judie - Pennsylvania

******************************************************

09/09/06

Thanks for the extra customer service. Seems rare these days.

This is my first attempt at this. Your website was great and made it appear very doable.

I like the Maple Road Wineries. If still time that would be great.

Thanks again,

Glenn - Maine

******************************************************

09/08/06

Thanks George--- appreciate the information and the great service I have gotten from you!!

Marilyn - Arizona

******************************************************

09/08/06

Hi,

I have bought the deluxe wine starter kit from you and some other assorted wine making accessories.  I was curious as to what all i would need to start beer brewing as well?  Thanks for all the help and assistance!  your service is great!

Adam - Virginia

******************************************************

09/05/06

George,

I appreciate the information on yeast to use for making mead.

Today I used my MiniJet filter for the first time. It really does a good job and is pretty quick. I filtered several gallons of strawberry wine through it, and the filtered wine is beautiful.

Thanks,

Dave - Texas

******************************************************

09/03/06

Thank you for the help with PAYPAL the other day.  You Guys are the greatest.  I hope your payment was recieved as stated by PAYPAL.  This was my first time to use it.
 
I'm just getting back to wine making after over 30 years of being idle.  I'm getting my supplies togeather to start again.
 
I use to subscribe to the AMETURE WINEMAKER MAG. by C.J.J. BERRY years ago.  Do you know if they are still in bussiness?  I still have all of his books in their original binders (early 70's).
 
THANKS AGAIN FOR YOUR HELP & EXCELLANT SERVICE.
 
                                    Regards,
                                    Marvin - Florida

******************************************************

09/02/06

i just wanted to say things for your services. i just got my wine kit today and i have already started my first ever batch of wine. i was looking for a kit for a little while untill i found your set. you have the most inclusive kit that i saw out there, it made things really easy for me to choose. another thing that i liked is that you "dumbed down" you site a little. that in no way is a bad thing. for a first timer like myself it was very helpful in making a decision to go with you. even though i never actuall talked with anyone from your store it almost seemed like someone was there to help me anytime i needed it. one last note to mention, you have the best prices out there.
 
thanks a million,
 
brad - New Jersey

******************************************************

08/19/06

George & Mark,
 
I want to express my deepest appreciation for your customer support and and service! Not to mention the quality of the products you sell and your shipping. It would be great if other vendors operated as you guys do. I have stumbled in the past in my efforts in making wine, but I know now I will be successful in my efforts with your assistance and advice.  
 

Beer is next!

A loyal customer....
Ed (the watermelon wine maker)6 - North Carolina

******************************************************

08/18/06

Mr. Cornelius:

I meant to send a note earlier to say thank you and let you know that everything was delivered on time - as promised. I got your information from WineMaker magazine and I now have you bookmarked for all my wine making supplies. Although I married into the family - I took over the family wine-making duties from grandpa who came over from the "old country" in the 50's. I was fortunate enough to learn from him a few years before he passed away (at 90). I produce just under 100 gallons of dego red (a blend of red zin and carignane) from Napa Valley grapes every year - which keeps everyone happy and healthy. I'd like to try aging 10 gallons in an oak barrel this year so I'll be placing another soon.

Thanks again!

Bill - Michigan

******************************************************

08/15/06

Great! I really appreciate it.  I plan on starting my first "batch" this weekend with homwgrown muscadines. I look forward to doing more usiness with you as my experience level grows.
Have a great day,

Kevin - Louisiana

******************************************************

08/14/06

Great!  Thanks for the quick feedback and great customer service.
 
Cheers,
 
Ed - Texas

******************************************************

08/08/06

hello- i got my order today - all looks good, no broken bottles or anything - its been a pleassure doing bussiness with you - i'll look foreward in doing furture bussiness with you.

richard - North Carolina

******************************************************

08/08/06

George,

I just want to thank you for your help and advice. The three boxes arrived on Thursday. I took Friday off so I could get my "winery" setup in the kitchen. Everything was in perfect condition. The packing was excellent. Please thank your brother for me. He said I would have a lot of packing material. He was right - I  hauled off 3 huge garbage bags of foam peanuts to the recycle bin.

I'm using a couple of frozen 1/2 gallon milk containers to keep the must temperature down a bit. I've just tucked them into a storage tub with the bucket and covered it with a towel. It's working very well. They last about 10 hours, so I just swap them with two others in the freezer each morning when I leave for work and when I come home each evening. The room temperature is about 79 degrees, but the must is steady at 72. Probably not a viable long-term cooling strategy, but I'm trying to be extra careful this first time. I had no idea how active the fermentation would be. Those little bubbles of CO2 really create a "dancing fizz" on the surface. The SG is down to 1.030.

I think I see another wine kit and carboy in my future.

Thanks again,

Mike - California

******************************************************

08/04/06

Thank you so much! The graciousness and good customer service are much appreciated, especially in this era, where both are sorely lacking. It is a pleasure doing business with you, and your kindness clinched a new
client.

Sincerely,

Pam - California

******************************************************

07/28/06

George,

Received my order today and everything was in great shape.  Thanks for the quick packaging and delivery.  This was my first order from you, but I'm sure there will be many more to come.

Danny -  Tennessee

******************************************************

07/25/06

George,

Attached is the mountain lake image for the custom label.  I hope the Australian Chardonnay isn't permanently discontinued.  It is one of my favorites.  As always, I look forward to receiving my order and starting yet another batch of delicious wine.  Seems like Christmas happens all through the year (every time I get my order from you). 

Thanks so much for your wonderful, fast service.  When I first started making wine, I tried using local suppliers.  They don't compare to you for friendly customer service, price, or knowledge.  You get all my business.  I've even sold my neighbors on getting their wine kits from you.  We live 45 miles from the closest supplier and its so much easier and cheaper getting things delivered right to the door than to drive down the mountain to order, then later to go back to pick them up.  Online ordering any time of day and 2-3 days later, it's on my deck waiting to be opened.  Priceless!

The forums are wonderful as are the people who post to them.  If only all that knowledge and experience could be bottled.  Although I'm a newbie, I have gotten hooked on reading the forums and checking the postings.  Those folks are great!  Thanks for providing a place for everyone to meet.

Take care,

Laurel - Colorado

******************************************************

07/22/06

I can't thank you enough for your prompt attention to the broken bottles.

I was hesitant to order bottles on-line for this reason.  Your efforts assures me that I will be dealing with you more often. 

Thanks again.

Tom - Ohio

******************************************************

07/07/06

George,

Thank you so much for your prompt reply.  We can see we made the right decison in companies to purchase from.  We did quite a bit of research on different places to start our hobby but we really liked your site and what seems to be a personal touch you give your customers.  There seems to be true value you give your customers and that is rare in so many industries these days.  That is what made me wonder why nothing seemed to be done with our order so naturally I had to ask.

Thanks again and we can't wait to get going. I am sure we will have plenty of questions.

Cheers,

Lincoln - Illinois

******************************************************

06/27/06

Thank you George!  I appreciate your accommodating my quick deadline!

Cindy - Maryland

******************************************************

06/05/06

Hi George,

Thank you for the prompt and helpful service on May 27th when I ordered my Beginners Vintners Reserve kit from you.  You were very helpful in answering my questions, preparing the custom labels with e-mailed text, and more!

My order arrived Friday June 2 as you said it would - all the items were properly packaged and protected.  The box was very large and intimidating but I was so excited to check out my new kit for winemaking.

Thanks, again, for the great service, excellent kit presentation online, etc.!

Sincereley,

Mark - Michigan

******************************************************

05/19/06

Hello:

I just placed an order for the first time with you.  I want to put a wine product together with this particular bottle and will be back to you for a larger quantity.  I just wanted to take a moment and compliment you on the "absolute ease" that your website provides to its user.

It was a real joy.  I am sure this is reflective of your organization.

Thanks very much,

Ed - California

******************************************************

05/18/06

George,

Thank you for all the time you have put into this. It truly is appreciated. I will let you know when the replacement kit arrives.

Thanks again,

Martin - Iowa

******************************************************

05/17/06

Received the two boxes in the mail today.  Haven't had the time to open yet. But, just wanted to say.  If you hadn't of called me, I probably would have boughten the items I thought I needed at another web site. Because of your personal touch and concern; You got my business. The only reason I would have boughten from another web site is because they had pictures of what I was buying.

Thank you!

Janet - Nebraska

******************************************************

05/11/06

George...
 
Just a quick note to congratulate you on a fine job on the conference.
 
Tim was great...better than I expected.  I'm just sorry I had to cut out early.
 
John - Texas

******************************************************

05/10/06

Hey George,

I have been very busy the first part of the week, but wanted to tell you how great Winestock was and we are looking forward to next year. That goes for Joe too, his email service is not working. Enjoyed meeting everyone from different parts of the country and tasting their wines. Tim really knows the wine business. I am still concerned about the reliability of plastic corks.

See you soon

Jesse - Texas

p.s. got to use that $50.00 on something

******************************************************

05/03/06

Thankyou VERY much for your quality assistance with this order! I am excited to begin this new batch!!!

Fred - South Carolina

******************************************************

05/01/06

The article on keeping your hands off the racking tube after secondary fermentation was GREAT.

I too, like I'll bet a number of other compulsive types look at that nice clear wine in the carboy and cringe at the thought of stirring up all that crude again before fining and clearing. Why clear what is already clear?Right? Well the article was great in saving me from doing the same thing while nobody is looking and despite the warnings in the instructions. Thanks for saving me from doing something really stupid. Now I can devote myself to doing something else really stupid-don't worry, I always seem to come up with something out of the box.

Jesse - Massachusetts

******************************************************

04/15/06

DEAR GEORGE:

    THANK-YOU SO MUCH FOR CALLING US BACK AND TALKING TO ME ABOUT YOUR WINE KITS.  MY HUSBAND (DAVE) REALLY ENJOYED YOUR PHONE CALL. I WILL GET A CHECK OUT TO YOU FIRST THING MONDAY ( APRIL 17) MORNING. THANK- YOU FOR ALL YOUR HELP.

DAVE AND BRENDA - OKLAHOMA

******************************************************

04/20/06

Thanks, George --

I appreciate your willingness to be of help, and still wish you great success as you build your business!  And, I'll keep GOOD pictures coming....

Dave - Montana

******************************************************

04/19/06

George,

It was a pleasure visiting your store today; thanks for the advice and great service. 

I had the opportunity to use the “power” stirring paddle this evening – It certainly made that process much, much easier to accomplish.  Thanks again!

-----

Best Regards,

Mark - Texas

******************************************************

03/14/06

I am completly amazed. I ordered my kit and got an email from DHL yesterday that it had been shipped. I expected to get it next week. WHAT A SURPRISE I HAD TODAY!!! When I came home from work , there it was.
WELL DONE! Thank you.

Roger - Maine

******************************************************

03/12/06

Thanks a bunch George.

I have learned a lot from making that first kit. 

1- Always use K-meta when cleaning and sanitizing

2- Always buy from George Cornelius

Thanks again and when this second batch turns out I will send you some GOOD bottles.

Matt - Colorado

******************************************************

02/16/06

George,

Thanks. The few years that I have been making wine, it seems like I am still experimenting. Since I have been making wine, you seem to be the only one who has ever give me a logical answer on anything! I can probably find my wine supplies at several places, but with the customer support you provide, you should not have any problems retaining your customers (me anyway). I just wanted to give you this feedback. Thanks again.

Michael - Florida

******************************************************

02/13/06

Thank you very much - you have made me a loyal shopper on your site.
Regards,

Carole - Florida

******************************************************

02/13/06

Thank you for the corker it works very well! Again thank you for all your help. It is rare to find someone with this kind of customer service.
 
Jeffry - Texas

******************************************************

02/05/06

Two thanks
Once for the very quick and most appropriate respnse
Second for the test tube, maybe I can use it as a taste tube or something
 
I do understand that , especially with rapid growth, mistakes will happen. My credo says
 
While it is a goal to eliminate all mistakes, the real measure of a good company is the response when one is dicovered.
 
By that measure you are a good company. I hope this is the begining of a "Baby Ruth" relationships. I am new at this wine making and a little aprehensive. Unfortunately my first brush with the equipment as as a gift from my daughter and as I checked into it all the stuff I found I neeeded was not in that gift.

Phil - Texas

******************************************************

02/04/06

Thank You George, I received my order today, and in perfect shape, the packing was excellent, the step by step ordering process was easy, (I was amazed at all the items that you offered the further I went along). My Grandfather introduced me to wine making at the age of 3, I really couldn't squeeze as many grapes that his hand operated squeezer could, but he would let me do what I could do. He passed away when I was 12, and I haven't done it since. This will be my first solo, I have no doubt that I'll have someone looking down on me, between you and him I know that I'll do all right. Keep up the great work, and I'll be ordering items in the near future. Once again, Thank You!!!

Anthony - Pennsylvania

******************************************************

02/03/06

I would like to go with the Handheld Portuguese Double Lever. Can you give me the total and let me know if I owe you anything for shipping. Thanks for all your help it has been a very pleasent expeiance.

Jeff - Texas

******************************************************

02/01/06

Hey -- don't worry about it -- these are the problems a small businessman would HOPE to have!  Stepping out of my "I'm your customer" role, it likely is a matter of scale -- and, in this instance, the fact that one item is 5258....and the other is 5258A -- only a digit off, and the last digit at that, and the "picker" looks at the order and sees the first digits...but not the last.... and, well, YOU know!
 
I won't need them for awhile anyway, but then YOU don't need to spend time ($$), make apologies (more $$) and not to mention the $$$ to fix it!  SO, you have my complete understanding, and I hope you continue to GROW!
 
Dave - Montana

******************************************************

01/31/06

Well---you sent me a spigot that I did not order. On the other hand,
you did not send me the stopper or airlock for the 6gal carboy, nor the
two dual scale thermometers that I have paid for. Why?
 Yes-both my wife and I went through the thousands of styrafoam peanuts
to make sure we found everything in the boxes. They were not there.
 Make this right.

Allen - Nevada

Editors note:

"The missing items were shipped the next day. Unfortunately, we do make mistakes."

******************************************************

01/29/06

george........many thanks for responding to our 911 corking dilemma, on a sun afternoon no less !!!! as usual you were right & the problem was operator malfunction......entire batch now bottled, & corked, chillin as we speak.....i said it before but still bears repeatin:  it's about the service....we'll be back.....

donna & john - Florida

******************************************************

01/28/06

Thanks for your very prompt reply.  My wife said that you would reply quickly.  Once I finish with the wine I am making (about two more weeks) I will be in the market to oder another kit from you and some back up supplies and equipment.  You run a first class operation.

Ken - Virginia

******************************************************

01/26/06

Hello,
 
Received the corks today and I'm very pleased with the way they turned out!

Thank You Very Much,

Richard - Pennsylvania

******************************************************

01/05/06

George, 

No problem with the shipping delay, you are the speediest shipper I deal with as it is!!  And thanks for waiting on the bucket for me, I like getting it all at the same time, anyway.

It is so much fun getting new toys to play with, Thanks.

You ARE the #1 wine making supplies supplier!
 
Connie - Texas

******************************************************

Comments from 2005

Comments from 2004

Comments from 2003

 

 
Home Contact Us Return Policy Privacy Policy Shipping Policy Site Map Copyright © 2013. All Rights Reserved.